Writing
Field notes on revenue operations, billing systems, and the unglamorous work of keeping the numbers honest.
- The tool responded. The agent didn't get anywhere.
Part 1 of 3. 98.9% of calls to our MCP server succeeded, and agents were still working around it. What PostHog's MCP analytics showed us in the first four weeks, and the three fixes that came out of it.
- Keeping the numbers honest
Numbers don't need a liar to drift. They go wrong on their own — and the job is to build the systems that catch them before anyone reports them.
- The realization-rate haircut
Bookings are a promise; revenue is a fact. The discipline of a single, honestly-applied realization rate is what keeps the two from being confused.